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SHIPPING POLICY

A LEGAL DISCLAIMER

Touley and Bouley Domestic Shipping Policy

Introduction

At Touley and Bouley, we are committed to providing a seamless and efficient shipping experience for our customers. This Domestic Shipping Policy outlines our procedures and standards for shipping within the United States. By making a purchase on our marketplace, you agree to the terms outlined in this policy.

Shipping Methods and Costs

  • Standard Shipping: Orders are typically delivered within 5-7 business days. Shipping costs are calculated at checkout based on the total weight and dimensions of the order.

  • Expedited Shipping: For faster delivery, we offer expedited shipping options. Costs and delivery times will be provided at checkout.

  • Free Shipping: Some vendors may offer free shipping on select items or orders over a certain amount. This will be clearly indicated on the product page and at checkout.

Processing Time

  • Orders are processed and shipped by our vendors within 1-3 business days after the order is placed.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Confirmation

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

  • You can track your order through the provided tracking number and link.

Delivery

  • Deliveries are made to the shipping address specified at checkout. Please ensure that your address is accurate and complete to avoid delays.

  • If you are not available to receive your package, the carrier may leave a delivery notice with instructions on how to retrieve your package.

Delayed or Lost Shipments

  • While we strive to ensure timely delivery, occasionally delays may occur due to unforeseen circumstances. We appreciate your patience and understanding.

  • If your order is delayed or lost, please contact our customer support team at support@touleyandbouley.com with your order number and tracking information. We will work with the vendor and carrier to resolve the issue as quickly as possible.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order.

  • Provide your order number, a description of the issue, and photos of the damaged or incorrect item. We will assist you in resolving the issue, including arranging for a replacement or refund if necessary.

Returns and Exchanges

  • Our returns and exchanges policy varies by vendor. Please refer to the specific vendor's return policy on the product page.

  • If you need assistance with a return or exchange, contact our customer support team, and we will guide you through the process.

Contact Us

If you have any questions or concerns about our Domestic Shipping Policy, please contact us at:

Thank you for shopping with Touley and Bouley. We are dedicated to providing you with an excellent shopping experience and prompt, reliable shipping services.

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