TOULEY AND BOULEY RETURN, REFUNDS & SHIPPING POLICY
RETURNS AND REFUNDS.
All transactions and purchases made on the site are final and TOULEY AND BOULEY offer no return and exchange unless it can be clearly shown that the product shipped is defected.
- Damaged in shipment
If you receive your product and it has been damaged during shipment, please email us at [email protected] within 3 business days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
- Important conditions for return
Please note that you can only return a product if it is defective. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:
- The product shall be in unused and original condition;
- You shall inform about the return of the product to us within 10-15 business days;
- You shall not accept any open box deliveries;
- The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards, and other documentation.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Delivery time is dependent on the method of shipment speed of 1 to 30 working days, to the address of the User / Customer once the tracking number is received.
The messaging service is carried out with tracking control. We have the express right to use any Courier service as we deem fit.
Please note that shipping fees would be calculated together with your order price upon checkout.
PLACE OF DELIVERY, DEADLINES, AND LOSSES
Approximate delivery times are indicated in working days in the description of each product, although a delay in delivery will not be a reason for the penalty.
TOULEY AND BOULEY will not be liable for late deliveries caused by unseen circumstances such as delays caused by the Coronavirus pandemic. We will not be responsible for errors caused in the delivery when the delivery address entered by the User / Customer in the online order form during checkout on the site does not match the reality or has been missed.
Deadlines may change for logistical reasons or reasons of forces of nature. In cases of delays in deliveries, TOULEY AND BOULEY will inform its User/Customer, as soon as it knows of them.